Support fundamentals
Understand hardware, software, troubleshooting, and helpful customer communication.
YOUR NEXT STEP, FROM TRUSTED SOURCES
Help Desk
Triage connection issues and guide users to a resolution.
A simplified study sequence based on Google IT Support. Explore the original for branches and optional topics. Progress stays on this device.
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Computer networking
Learn network layers, addressing, name resolution, and connection diagnosis.
Operating systems
Practice Windows and Linux files, permissions, processes, and administration.
Infrastructure and administration
Study accounts, directory services, infrastructure operations, and recovery.
Security foundations
Understand risk, access control, system protection, and safe support practices.
Google IT Support Certificate
Source: Google IT Support
View Learning SourceLink checked Oct 1, 2026Useful tools
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